Effective as on Date: 22 May 2020
In order to ensure that your delivery is successful, your participation is needed.
When will I receive my delivery?
In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. Our system calculates this estimated date considering the total amount of time to process your order including packaging, transit time to the delivery provider, and transit time to the delivery address. When placing your order, we consider these factors when calculating the Estimated Delivery Date:
- Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days, however, some orders may ship within as few as 4 hrs and some may take up to 5 days.
- Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. At that time, they will let you know what days of the week they are able to deliver to your area. Deliveries will be made between the hours of 6 am and 11 am on the delivery day you select. The delivery company will call you prior to the scheduled delivery and will provide you with an approximate time window. The delivery company will make every effort to deliver within the time window provided.